Number 1 Care Provider Pty Ltd

Generally speaking, you must meet these three requirements:

• Age – be aged under 65 years
• Residence – live in Australia and be an Australian citizen, permanent resident or hold a Protected Special Category Visa;
• Disability or early intervention – have a physical, intellectual, cognitive, neurological, visual, hearing or psychosocial impairment that meets either the disability or early intervention requirements. It must be a permanent and significant disability that impacts your day to day living.

You can find out if you’re eligible to receive NDIS funding on the NDIS website or contacting the National Disability Insurance Agency (NDIA) on 1800 800 110.

We generally do not charge for travel. However, we may claim travel time under certain circumstances when delivering personal care and community access supports.

If we are charging you for travel, we will:

• Discuss this with you prior to commencing services
• The service agreement will specify how and when we claim travel time, tailored to your specific needs
• We will keep accurate records for payment assurance purposes

We will always find ways to reduce our worker travel time and consider options such as:

• Meeting with you at our premises
• Organizing appointments close to your home
• Building your capacity to use alternate transport options such as public transport and informal supports (e.g. getting a ride from a friend)